Hotel Keihan Universal Tower

The customer service was awesome and polite, and they also had an English speaking staff to help with my stay. The beds were really comfortable, the rooms were very clean, the A/C worked fabulously, and the restrooms were fully stocked with amenities to make you vacation a little more comfortable. We also were able to do laundry, which to our surprise was nice. It was in the perfect location in Universal city, and there was a convenient store on the bottom floor right outside of the hotel. The garden restaurant in the hotel has a variety of food that is suitable for everyone in my family. Their staff was very nice as well. The hotel also had an Onsen on the top floor for those who wanted to relax in Japanese style bathroom. The hotel also had locker storage and luggage transport that made it really convenient for people wanting to ship their luggage to another hotel for their stay, such as we did.

What can one say, location cannot be beat it is at the doorstep of Universal Studios and has all the dining and entertainment anyone could want if you like theme parks. If you are not into theme parks, you can stay there it is a fantastic hotel, but I probably would not recommend it as there isn't much else in the area without getting onto a train and heading into Osaka. I love this hotel as the rooms are spacious, clean, comfortable and recently having undergone a renovation the room we stayed in still had the brand-new carpet smell and everything just looked fresh and new, we loved it. We took the breakfast option in our booking and as before (this was not our first stay at this hotel) we were delighted with range and freshness of the buffet, I would rate it as 8.5 to 9/10. Staff were super professional and very helpful; we loved our stay here and will come again for the third time.

Nothing to dislike at all Everything was as described and seen in the photos. Literally came off the train and the hotel was just as we left the station. Rooms were excellent and really comfy had everything we wanted. Staff were all wonderful, and we had a really great time at the theme park. It was so nice after a long day to grab some food at the shops lots to choose from but we went to Hard Rock Cafe, food was great. Then a short walk to the hotel. A wonderful few days.

I loved everything about this property! So close to the train station Universal City 🎢 and under 10mins walk to USJ entrance. You have all fast food chains on downstairs in the main boulevard if you would like to have more alternatives apart from the hotel. The hotel is stunning! The service is impeccable, kind and helpful! They assisted with looking at a company to transfer an extra large luggage to the airport hotel… excellent service! Facilities we amazing and the onsen is very large in the Top floor with wonderful view to the river. There is a small charge to access the onsen but is well worth for the lovely the experience after a busy and long day in the park.

This hotel is among the very few right inside at the citywalk right at the USJ. Its location is superb. The staff are excellent and go out of their way to help guests. My son forgot his brand new minion with intact tags and no name in the lift and remembered at night. We went to the resection and were surprised that the minion was kept safely waiting for its owner. We showed them the photo. This is Japan thing don’t get stolen here. However this was an international destination with so many guests. Thank you very much all the staff and management.